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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Piccardi products

The group "New Technologies" offers for review the products of the plant Piccardi: automatic systems for connecting and lifting electrodes, manual systems for tightening electrodes, forceps and pliers for the electrode column, lifting plugs made of graphite or steel, devices for carbon electrodes, EBT cleaning plants, accessories
  • Automatic electrode connection systems Piccardi
    Automatic electrode connection systems
    ITEM 01, ITEM 04, ITEM 26, etc.
  • Manual electrode tightening systems Piccardi
    Manual electrode tightening systems
    ITEM 05, ITEM 06, ITEM 07/c, etc.
  • Forceps and pliers for lifting electrodes Piccardi
    Forceps and pliers for lifting electrodes
    ITEM 02, ITEM 03, ITEM 13, etc.
  • Automatic electrode lifting systems Piccardi
    Automatic electrode lifting systems
    ITEM 08, ITEM 09, ITEM 11/f, etc.
  • Lifting plugs made of graphite or steel Piccardi
    Lifting plugs made of graphite or steel
    ITEM 14, ITEM 15, ITEM 16, etc.
  • Various lifting tools Piccardi
    Various lifting tools
    ITEM 20/f, ITEM 21, ITEM 40, etc.
  • Accessories for electrodes Piccardi
    Accessories for electrodes
    ITEM 22, ITEM 27, ITEM 41, etc.
  • Carbon Electrode Equipment Piccardi
    Carbon Electrode Equipment
    ITEM 29, ITEM 30, etc.
  • Forceps and tongs for other purposes Piccardi
    Forceps and tongs for other purposes
    ITEM 60, ITEM 62, ITEM 63, etc.
  • Pliers for refractories Piccardi
    Pliers for refractories
    ITEM 61, ITEM 64, ITEM 65, etc.
  • EBT Cleaning System Piccardi
    EBT Cleaning System
    ITEM 50, etc.

NEW TECHNOLOGIES GROUP

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